What can a managed IT service provider do for your company? Won’t you save money by using a break-fix model for your IT asset management and problem management? After all, if everything is working, it doesn’t need to be improved, right? Wrong. Partnering with a managed IT service provider can be more cost effective than the break-fix model.
Here are several reasons for adopting the managed service provider (MSP) model for your business’s IT management.
Benefits of Using a Managed IT Service Provider
A Wide Range of Customizable Services
When you partner with a managed service company, they should be able to offer your business a wide variety of service options for you and your colleagues to choose from. For instance, if you partnered with us at Hi-Tek Data, you could choose our virtual server and network design services, while another client might select security awareness training and hosted VoIP for their company.
A managed security service provider can focus specifically on network and cybersecurity, if that’s what you want your IT service management (ITSM) to center on. Managed services allow you to customize your IT management to fit your business’s needs.
Proactive Service With Updates and Upgrades
One great benefit of using a managed service provider for your ITSM processes is that they can give you the ITSM tools to improve your IT operations. For instance, your provider can offer you structured cabling if they notice that your business would benefit from it. They can also help you manage your data centers if you have them or upgrade your network to cloud-based services so that you no longer need a physical data center.
How can your company afford to pay for all of these upgrades and updates? Unlike the break-fix model, where you pay for a specific set of repairs, businesses pay for managed IT services through a monthly fee or through a per service/per device pricing model.
When you pay a managed service provider’s fees, you are paying to maintain a professional relationship with them that lets you access their services. The upgrades, updates, and other improvements can be included in these pricing models. Rather than waiting for something to break and paying high prices to update your network, you can pay as you go and receive these improvements bit by bit. This proactive service model allows you to keep your network up to date instead of waiting for it to become out of date and then have it fixed and upgraded.
Access to Business Continuity Planning (BCP) and Disaster Recovery Services
Sometimes the worst happens, and it can put your network and your business out of commission for weeks if not months. Whether you face a ransomware attack or a natural disaster, you will want a partnership with a managed service provider when disaster strikes.
An MSP can help you develop a business continuity plan that will determine how your business will recover in the long run after a disaster occurs. BCP includes determining which systems are most critical to getting your business up and running again and which ones can be restored after the critical systems are back online.
Disaster recovery is one aspect of BCP, and it focuses on reviving those critical systems so that your business experiences minimal downtime. Your MSP will help you put these incident management plans in place, and they can help you recover in the aftermath of a disaster.
Managed Staff Support Services
When you partner with an MSP, you don’t have to get rid of all your in-house IT staff. Instead, you can take advantage of managed staff support services that augment your in-house staff with temporary staff from the provider. The provider’s staff can work with your IT staff and show them how to improve their processes and implement new solutions.
Then, when the provider’s staff members leave, your IT staff members will retain the knowledge and skills that they gained during that period. When you take advantage of these support services, you can help your IT staff improve while implementing new processes and solutions for your business.
Managed IT Services for NYC and Long Island
When you search “managed IT services near me,” you should consider Hi-Tek Data for your new MSP. Contact us today if you are interested in the managed services we offer.