Our History

Founded in 1982 Hi-Tek Data Corp. simple beginnings were in providing computerized accounting systems. Providing exceptional service and value, our customers requested our support for their complete computer support, including Business Applications, custom application, web development, Network Infrastructure and Security Services. Headquartered only minutes from Manhattan, Hi-Tek Data services the complete New York metropolitan area with clients on Long Island, New York City, New Jersey, Pennsylvania and Connecticut. We provide the technological solutions so you can focus on your business. Our services will help you to identify, isolate, and improve support that is not only critical to your day to day needs, but service which will be required for your company’s future.

Today’s platforms and software are more powerful and more complex than anything imaginable in the early 1980’s. Hi-Tek’s customer focus has kept us ahead of the curve in delivering best-of-breed solutions to our customers for years. We invite you to leverage our expertise in developing and implementing the right solution for your unique challenges and opportunities.

Just some of the business solutions and technologies we offer include:

Business Solutions

Flexible Accounting and CRM solutions for small to medium sized businesses across all industries. Your business requires the proven features of a comprehensive Accounting Package and the results driven by a top CRM software package.

Application / Web Development

Our programmers rely on industry-standard software development practices and rigorously test the applications to ensure defect-free delivery of your custom application, EDI, Ecommerce and Web design.

Network Support

From Desktops, LANS to the corporate WANS and the World Wide Web, our services provides a full suite of solutions for Hardware Infrastructure, Network Designs, Disaster Recovery and Business Continuity Planning solutions that give you the confidence that your systems are secure and survivable.

Security Services

Our security team is compiled of security experts, delivering proven and comprehensive information security evaluations to meet security regulations that impact your industry and security risk solutions.

The Hi-Tek Data Difference

Hi-Tek Data's customers include from small, medium-sized firms to Fortune 2000 companies, and span a wide variety of industry verticals, including financial services, technology, telecommunications, manufacturing and consumer goods, pharmaceuticals, healthcare, and higher education. Our key differentiators include:

Our Customized Approach

At Hi-Tek Data, we recognize that every customer’s support needs are unique to their business and IT environment. It is our approach to partner closely with our customers, combining people, processes and infrastructure to deliver cost-effective support solutions custom-designed to meet their specific business needs and requirements. Hi-Tek Data can augment and integrate with our clients’ existing resources and processes to develop a solution that is right for their business environment.

Focus on Service

Founded as a services company, Hi-Tek Data remains 100% committed to our original vision of delivering the highest standard of service to our customers. Hi-Tek Data’s entire business model is predicated on delivering premium services and unlike hardware or software manufacturers, all of our processes are set up to enable the delivery of quality, cost-effective services. As an independent service provider we are very focused on continually enhancing the quality of services provided.

Cost-Effective Solutions

Hi-Tek Data's customized solutions offer true cost savings over many traditional alternatives. As opposed to offering pre-packaged services, our customized solutions ensure that our customers pay only for the services they actually need. Hi-Tek Data's economies of scale and general best practices also allow us to pass significant cost savings on to our customers.

Strong Financial Performance

With strong financial performance, has enabled Hi-Tek Data to become an industry leader with an exemplary record of customer satisfaction. With strong growth Hi-Tek Data has remained profitable over the past 25 consecutive years.

At Hi-Tek Data, we realize that every customer’s support needs are unique, which is why we work closely with each client to custom-design a support solution tailored to meet their specific requirements. We understand that different kinds of servers, software systems and support needs can be different depending upon how critical they are, will require different levels of support. Hi-Tek Data offers a complete family of phone, remote, on-site and self-maintenance support solutions with a range of response times and coverage options as well as customer-specific call flows, priority of response and even dedicated on-site engineers. Specifically, Hi-Tek Data offers:

Flexible Support as Needed

Our Preferred plan:

Our Preferred Plan is offered to our preferred customers to cover their full support needs and includes annual support for unlimited monthly phone support at rates at a monthly billing. In addition, customers with this plan may select optional additional remote or onsite support at a discounted rate.

Our Project plan:

Our Project Plan is offered to customers at a flat rate for Technology Projects, which includes a block of hours to cover the project. Rates are discounted for the length of the project and for the use of any support up to 12 months following.

Customized Plan:

Customers may select to combine our Preferred and Project plans to meet their exact requirements with a customized plan to meet their needs and budget.

Our Retainer plan:

This plan is offered to only our regular customers with support requirements at a lower priority and includes a block of prepaid time at a fixed rate, to be used within 12 months.

Escalation Management

Hi-Tek Data follows a documented escalation management process that ensures all support calls follow formal, well-established guidelines. The escalation path, which can be customized to meet the client’s specific requirements, ensures the minimal amount of time is required to bring the customer’s systems back online or to address a current issue.